Dead 2015 A1534 Macbook

Bought my Macbook 9th June 2015. I attempted to open my Mac on Friday 24 May 2018 and the laptop will not turn on at all. is it reasonable that a £1049 laptop should last more than 2 years and 10 months.

12 MacBook from 2015, the a1534board 820000045

macbook (retina 12 inch) early 2015date of purchase 9th June 2015serial no. C02PT5BMFWW3

suddenly failed to power up

tried new chargershift control alt powerheld power for 15 seconds

no liquid physical damagemisuse from userno corrosion at all to say the user mistreated the machinenot over heating

Why:MacBook, Startup or PowerWhen:Monday, 2 July 2018Case ID:100576248072

Option 1: Apple

Apple Distribution International, HOLLYHILL INDUSTRIAL ESTATE, HOLLYHILL, CORK, IRELAND

Apple Store Customer Care, Apple operations Europe, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland.


Customer Service Department on: Phone: 0845 600 1683 Monday-Friday 08:00 – 21:00

https://support.apple.com/en-gb/HT201232

https://www.apple.com/uk/legal/statutory-warranty/https://www.apple.com/uk/shop/browse/open/salespolicieshttps://www.apple.com/uk/legal/statutory-warranty/

Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. Apple contact details are available here.https://support.apple.com/en-gb/HT201232

https://getsupport.apple.com/

Apple

A1534C02PT5BMFWW3out of warranty, 12 retina 2016by me to apple directlylaw – european consumer law – covers laptop up to 6 years (for non mechanical components e.g. logic board)want to proceed with repair under european consumer laworiginal proof of purchase9th June 2015https://www.apple.com/uk/legal/statutory-warranty/

Apple Retail StoreBenthall Centre, Kingston. Case ID: 100544875109

Genius Bar for Your MacCase ID: 100544875109Saturday, 26 May 2018, 17:30Apple Bentall CentreThe Bentall Centre Kingston upon Thames,

Apple Replace Logic Board

apple refurb store or authorised service provider

out of warrantyreplace main logic boardlogic board ETSI 1.1GHz 256GB£580 repair (inc VAT)repair number R293478665

Apple Result

  1. 2nd July 2018 at 16.55 – chat Case ID: 100576248072 + attached complaint
  2. 2nd July 2018 at 17.02 – lady on phone suggested would be covered under consumer law. raised with complaints department but also put through to senior advisor team. senior department from the mac team. Achilles.
  3. one of your options to claim your consumer rights – consumer law, typically claim at the point of purchase. I am the point of purchase, Achilles. should be covered. claim consumer law, according to UK law. but since bought from apple online store, can deal with it. we should be able to get it sorted.
  4. achilles call – created a separate case about the complaint about the apple retail store – didn’t give any options and denied option about consumer law. created another case about technical case and checking if covered by consumer rights
  5. will stay in contact until resolved Achilleas Poulios Phone number: 00-800-2775-2775, Extension Number : 5057701

3rd July 2018 – Achilles called at 4pm. want to escalate to the legal team with as much information as possible.consumer law – when there is a defect that shows in the first 6 months + apple takes up to a yearonline – is an issue of this naturemanufacturing defect – law – 6 years for uk, reported in first 6 months (or 1 year)
achilles – apologies for setting wrong expectations. but I am a technical engineer.

The Law

European Law

European law states that all goods must have at least a two-year warranty.

Sales of Goods Act

Goods must be of ‘Satisfactory quality, ADescribed, Fit for purpose And last a Reasonable length of Time’ 

The Sale of Goods Act 1979 implies various terms into a contract between a seller and customer. Section 14(2) specifically states “Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.” The legislation further states that when considering the quality of goods (the state and condition) the following aspects (among others) are considered (i) fitness for all the purposes for which goods of the kind in question are commonly supplied, (ii) freedom from minor defects; and (iii) durability..

The Sale of Goods Act 1979, now the Consumer Rights Act 2015 – provides that consumers are entitled to a repair or replacement or refund where goods are faulty. If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse.

SOGA the law says that retailers must sell goods that are ‘as described, fit for purpose and of satisfactory quality’.

states that the item must be of ‘merchantable quality’ and last a ‘reasonable period.’. That reasonable period is way beyond any manufacturers 12 month warranty and can be up to six, yes six years provided it is manufacturing fault. 

If a defect is detected when, or in a reasonable period of time after, the sale is made, then buyers can demand a full refund.

consumers are entitled to a repair or replacement or refund where goods are faulty. If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse.

Under the Sale of Goods Act 1994 goods are expected to last a reasonable length of time. under the Consumer Rights Act 2015 (or Sale of Goods Act 1994 if you bought it before 1st October 2015) you are entitled to products that last a reasonable length of time.

Your rights under this Act are with the retailer and not the manufacturerItems must “Last a reasonable length of time” what a reasonable person would say was reasonable

Although UK law does not specify how long a product should last (all products and manufacturers are different), a product is considered faulty if it stops working properly in less time than a reasonable person would expect the product to last.

to claim under Sales of Good Act / Consumer Rights act, after the initial year warranty, you would have to go back to the place of purchase to initiate a claim. UK Consumer Law applies primarily to the retailer, not the manufacturer. – take up with apple store

Status of Limitations

In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. Under European law a buyer is covered for six years.

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The Sale of Goods Act gives  consumers up to six years to pursue claims.

Onus on the Buyer

However, it is the buyer who must then show a fault is due to some inherent problem, something that can be almost impossible in all but the most straightforward cases. you first have to prove the fault is not down to you.

Perhaps an independant report. After 6 months Sales of Goods Act puts the burden of proof on the consumer — and i’m not sure proof that an earlier (therefore different product) version had similar issues proofs much for your individual case.

Logic Board Failure

https://www.rossmanngroup.com/

Macbook Early 2015Logic board failureA1534a specific failure continues to occur when no evidence of liquid damage, no evidence of physical damage, and no evidence of using 3rd party chargers

store.rossmanngroup.comreplacement part  “U4700 on the 12″ A1534 Retina Macbook” https://store.rossmanngroup.com/index.php/e6-slg4ap645av-u4700.html

According to Rossmann “the U4700 USB-C communication controller on the Logic Board fails, resulting in a low input voltage on the PP3V3R3V0_A0N (Always On) rail. The result is a computer that won’t charge or power on.”

macbook a1534 u4700

Contact https://store.rossmanngroup.com/index.php/contacts/

U4700 IC failurethe defective U4700 chip
a-1534 (early 2015 rMB) also failed suddenlysuddenly failed to power uplogic board failurea less than 2 year old machine breaking with normal use is un-acceptablerandomly deadnot different causes99.99% u4700 chip failed and caused a short

Letter to Apple Complaints Department


Complaints Department
Apple Customer Support
Hollyhill Industrial Estate
Hollyhill
Cork
Republic of Ireland

By email and post


2nd July 2018


To Whom It May Concern,

Re: Complaint - Faulty Macbook [Early 2015]

I purchased my Macbook on 9th June 2015 and paid £1049 (order number W572807175). I attempted to open my Mac on Friday 24 May 2018 and the laptop will not turn on at all. I visited the Apple store in Kingston, UK and was informed that the unit had a fault and the only way to fix it was to replace the motherboard entirely, at a cost of £580, which Apple will not cover. I have been a loyal Apple customer for many years (Macbook Air, Macbook, iPhone x 3, iPhoneX, AirPods, iMac, AppleTV x 2) as you will see from my account and indeed my 2012 Macbook Air is still being used by my wife without any problem.

As you will no doubt be aware, logic board failures of the early 2015 Macbook are common. The Rossman Repair Group lists the failing chip specifically which resolves this issue on their website:

“U4700 on the 12" A1534 Retina Macbook from the year 2015. This is the most common cause of a 6-400 ohm short on the PP3V3R3V0_AON power rail.”

This failure requires no liquid damage, physical damage, misuse or any fault whatsoever on the part of the owner. I have further researched the defect and I note that there are a large number of customers with the same defect along with significant debate about Apple issuing a product recall on this item.

The Sale of Goods Act 1979 implies various terms into a contract between a seller and customer. Section 14(2) specifically states “Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.” The legislation further states that when considering the quality of goods (the state and condition) the following aspects (among others) are considered (i) fitness for all the purposes for which goods of the kind in question are commonly supplied, (ii) freedom from minor defects; and (iii) durability..

As you are in breach of contract and I've owned the product for less than 6 years and a previous attempt at repair or replacement has also failed, I am within my statutory rights to ask for it to be repaired at no further cost to me.

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Yours faithfully

XXXX

cc: contactus.uk@euro.apple.com & via live chat case #100576248072 & via customer relations team

Request case info

https://www.apple.com/privacy/contact/
https://www.apple.com/privacy/contact/thankyou.html

https://www.apple.com/legal/warranty/statutoryrights.html

https://www.apple.com/uk/legal/statutory-warranty/

the Sale of Goods Act 1979 (in particular Section 12),
the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and
Supply of Goods to Consumers Regulations 2002

Consumer law

Terms in relation to goodsTerms in relation to services
The goods will match the description given of them.The services will be provided with due care and skill.
The goods will be of satisfactory quality.The services will be fit for a particular purpose.
The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time)The services will be provided within a reasonable time.

“Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.”

UK Consumer Law

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